I got a case by @Corsair for my birthday, months later I opened the box and found it was damaged. Now I should say this was bought via @amazon and the 30-day return bullshit had long passed (bad @amazon) but that’s another rant. So, I contacted Corsair via the website.
I opened a ticket on Jan 11th, 2018 and once I got all the paperwork in order they said they would replace the case (or RMA it) great. I packed it up in the box it came with and shipped it back to the warehouse in California, at a cost to me of $25. Thank you, UPS, for getting it to them in one day. And here is where it go’s all wrong.
Corsair got the case back on a Thursday and I updated the ticket “received by Dave”, I waited till I think the next Thursday for them to update the ticked. Now its been a week so I asked what the delay was via the ticket and got NO response. Tried to contact Corsair via Facebook and the ticket again and still got no response.
So, I called after almost 2 weeks and a rep from Corsair said he was going to “take charge of this” and would get it fixed, 3 days later nothing in the ticket or email. So, I called again and asked for a “supervisor” and got one named Sandra and she said she was going “take charge of this” and the warehouse finally got back to her and the ticket was updated. I had asked Sandra since I waited so long to send back a better case or some other things they make since it cost me $25 bucks to ship it back I was told NO.
Now 24 hours later and no email or updates to the ticket from Sandra @Corsair after a month of dealing with this I am just done. It’s my opinion if this is how they run the Customer Service side of the company I wonder about the other products they make. Corsair sells keyboards, cooling systems, mice and memory as just a few more things.
Corsair other companies like Google and Amazon and Microsoft are listening to their customers and have done well and if you don’t start there you’re not going to be around for long, gamers who build rigs already don’t look at Corsair first I know this first hand. In my opinion you keep doing this to customers and you will be the next done dot com.
PS it took a week for someone on the Corsair Facebook account to even respond.
PSS they did get a case to me after what 2 and a half weeks and it was undamaged.
Posting this on Facebook and https://allberryblog.com/