I bought a Frigidaire fridge about 3 years ago and in the 3 years that that I owned it it has broken down 3 times in 3 years. And it was not a problem because I got the extended warranty. As soon as the extended expired it broke again… DON”T buy Frigidaire.
Tag: Bad customer service
Hotels.com Fraud and Thieves
Last year before Covid was a thing we booked a trip to Scotland with a number of B&B’s for the trip. This was myself my wife and her sister,then all hell broke loose with Covid. My sister in law contacted Hotels.com and got a refund for all the hotels she had booked with Hotels.com.
My wife had requested a refund for what we booked on the same dates, Hotels.com gave my wife the run around about the refund and after about a month Hotels.com gave us a Credit/Voucher for the cost of the hotel.
Move a year forward and we go to book the same hotel and use the voucher that Hotels.com gave us and it didn’t give us the credit at all. Knowing how hard it is to contact hotels.com I have been taking care of this for the last 15 days.
Hotels.com has been nothing but a pain in the ass, I have called multi times I have emailed and asked all you need to do is apply the credit to the booking we have. For whatever reason they can not do it, is what they say. They keep telling me we have sent it off to the main office to find out why it didn’t work. That was 11 days ago.
I get a hold of them on Twitter and this is what they said:
Apologies for the inconveniences this has caused you. As we further checked, our offline team already send you an email with regard your case. After researching, they can confirm that your covid coupon was not applied. As a result, we are not able to issue a refund. We certainly regret for being able to provide a more favorable resolution to this matter. ^JD
In my opinion NEVER USE HOTELS.COM they a shysters and should be arrested for FRAUD!
Newegg.com
So I was looking for some memory for my computer I found some that I thought would work on this site. After days of giving me different due dates as to when it would get to me. I get it in the mail via USPS on I guess on the late truck.
Found out my computer didn’t like the memory so I contacted newegg about returning it and I got a return email with a $10.36 “restocking” fee and a $12.12 “shipping” label fee.
Needless to say Newegg.com just lost a customer.
Denon Headphones
So about 2 years ago I asked for a set of headphones for Christmas,and these were expensive headphones $150 or about if I remember correct. My daughter Alex was nice enough to get them for me. These were replacing another set of Denon headphones I had for 10 years. I loved those headphones.
So about 2 years after getting the ones for Christmas they started developing cracks in the arms that hold the speakers on you’re ears. I took a chance and emailed support at Denon about how they were cracking after only 2 years,let them know due to the cost I treated these things like gold.
With only 1 year warranty I explained how the last ones I had lasted 10 years and Denon support said I was shit out of luck. This pissed me the hell off so I contacted them on Twitter and they told me “to bad so sad” I was so disappointed. So I took to Twitter with another idea.
Every post Denon made on Twitter or reply from a customer that good things to say about what the bought from Denon I posted a reply with a picture of my broken headphones.
Needless to say Denon got tired of me posting that photo to Twitter and asked me for my home address, and these showed up a few days later. I saw they retail for $299 or more so I’m not going to complain. They work via Bluetooth and came with a wire to plug them in to the system I have now.
And again American Airlines screwed us
Set up a small trip to Phoenix for Sandy’s birthday and the new years holiday and our American Airlines flight was delayed by 20 mins. No big deal it’s only a few mins, not long after the delay turned into “sorry your flight is not leaving till tomorrow”. When I called and explained where I needed to be and when ( Tucson by 11 ) They said the best they could do was 6PM on Saturday. That was not going to work. And this is not the first time American Air has screwed up my flights.
I found out from Tanner if it was not an act of GOD American could have made arrangements on another airline for us to get to our destination by FAA rule. I didn’t know this and had already canceled the original flights to and from. The rep from American never told me this, so I called them back. The “supervisor” said because she didn’t hear the conversation she could not help, she did acknowledge that was the rule but could do nothing.
Just to make a long story short avoid American Airlines due to incompetence in my opinion and let’s drive them into the ground for bad leadership.
Eric Berry's Blog 