Last year before Covid was a thing we booked a trip to Scotland with a number of B&B’s for the trip. This was myself my wife and her sister,then all hell broke loose with Covid. My sister in law contacted Hotels.com and got a refund for all the hotels she had booked with Hotels.com.
My wife had requested a refund for what we booked on the same dates, Hotels.com gave my wife the run around about the refund and after about a month Hotels.com gave us a Credit/Voucher for the cost of the hotel.
Move a year forward and we go to book the same hotel and use the voucher that Hotels.com gave us and it didn’t give us the credit at all. Knowing how hard it is to contact hotels.com I have been taking care of this for the last 15 days.
Hotels.com has been nothing but a pain in the ass, I have called multi times I have emailed and asked all you need to do is apply the credit to the booking we have. For whatever reason they can not do it, is what they say. They keep telling me we have sent it off to the main office to find out why it didn’t work. That was 11 days ago.
I get a hold of them on Twitter and this is what they said:
Apologies for the inconveniences this has caused you. As we further checked, our offline team already send you an email with regard your case. After researching, they can confirm that your covid coupon was not applied. As a result, we are not able to issue a refund. We certainly regret for being able to provide a more favorable resolution to this matter. ^JD
In my opinion NEVER USE HOTELS.COM they a shysters and should be arrested for FRAUD!