Set up a small trip to Phoenix for Sandy’s birthday and the new years holiday and our American Airlines flight was delayed by 20 mins. No big deal it’s only a few mins, not long after the delay turned into “sorry your flight is not leaving till tomorrow”. When I called and explained where I needed to be and when ( Tucson by 11 ) They said the best they could do was 6PM on Saturday. That was not going to work. And this is not the first time American Air has screwed up my flights.
I found out from Tanner if it was not an act of GOD American could have made arrangements on another airline for us to get to our destination by FAA rule. I didn’t know this and had already canceled the original flights to and from. The rep from American never told me this, so I called them back. The “supervisor” said because she didn’t hear the conversation she could not help, she did acknowledge that was the rule but could do nothing.
Just to make a long story short avoid American Airlines due to incompetence in my opinion and let’s drive them into the ground for bad leadership.
Eric Berry's Blog 