Email to Emirates


I’m writing because last week me and my husband were supposed to be on flight EK226

Due to a delay in our flight from Reno to SFO on United 5332 (Rec Locator JV3531) we reached the Emirates counter at 3:52 pm.

The person at the counter said she could not check our bags onto the flight or issue us boarding passes (we were already checked in with seat assignments online and only needed our travel docs checked and boarding passes issued to get through security and to the flight) that we needed to call the reservation center to be booked on today’s flight. We called and were told to use our tickets we would need to pay a $600 no-show fee and an additional charge of $423 for each ticket to travel. 

We weren’t a no show and we asked to speak to a supervisor in order to get some of the fees waived, and we were told no. We asked if there was someone at the airport to talk to and we were directed to the now empty Emirate counter at the airport. We called back and told them there was no one for us to speak to at the airport and again requested a supervisor, we were again told no and that no one could get me to my destination unless I had an extra 2046.00 dollars I could pay. I did not. 

I understand the United delay was not Emirates fault. 

I’m currently out the money for the United flight for the return trip to Reno ($231.00), the money I had prepaid for hotels and tours in Dubai and Cairo ($1298.00) and the cost of the rental car I had to pick up to get from SFO back to my home in RNO ($173.00).

so I’m hoping that somewhere within your heart you can possibly consider refunding our nonrefundable tickets so someday once again after I have saved I can attempt to finally visit Egypt and see all the amazing things.


Please let me know and thank you. 


Eric Berry

Dawn Marie Pfiel