So this started years ago ASUS was the top of the line motherboards and still might be, but whoever from ASUS said we should branch out should be fired. I never had a problem with one of the motherboards,but this time was different. When I need a new “gaming” computer I ask for parts over time, fathers day and then birthdays and so on.
Got all the parts I needed to get the build up and running, new everything. Built the computer and everything was working fine,the motherboard was a gift from Amazon months ago. Now 99% of the time I would not use the “onboard” sound on a board,I have almost always used a Sound Blaster card for sound. But this time with the micro board it would not fit without blocking the fan for video or cutting off the USB connection for the case.
After about 2 weeks it lock’s up to the point I have to hard boot the computer and still it will not come back to life. I had to turn off the power to the board to get Windows to reboot. Finding out the sound card on the board was not working or taking drivers. I started the RMA process , knowing from the grape-vine this is going to take a while.
Not willing to wait the month it was going to take to get it back I order another motherboard same model. I put all the same parts back and booted it up, FIRST going into the bios and disabling the on-board sound. It booted up and knock of wood I have had almost no problems with it ( 1803 from Microsoft was a bitch ) .
Now the fun begins with ASUS……
I get the board back from ASUS and they say they can not find a problem with it, after about a week of emails back and forth. Seems who ever responds to the email is not on west coast time because it takes a day to get a response, that’s bad ASUS. They send me a “report” and photos of that they tested and it looks like the ethernet card is what they were looking at , nothing about what I reported “on-board sound” problems.
So the emails and Facebook chats start going and after about a month I get passed the regular support team to a ” customer retention” person ( Rodel L at ASUS ) cl-rodel@asus.com and since then I had given the motherboard they said was good away to someone who could not afford one for testing/use.
Now talking with Rodel via email I thought as a ASUS rep he was going to send me a replacement motherboard for the one that was not working . I thought wrong , they would send a “new” one to me when they could get one in stock (you make the dam things you don’t have one in stock ! ) and IF I sent the other one back to them. I explained I didn’t have it and that was another 2 weeks of emails .
Dam this is a long story you are thinking….now you know how I feel.
Rodel from ASUS was refusing to help and I ended the email conversation with ” I CAN”T ANYMORE”.
So ASUS don’t stand by their motherboards anymore…
Asus customer service is not trained to read emails to them….
Sorry but “I don’t think” english is taught to them well enough…
ASUS customer service is useless….
Eric Berry's Blog 